Frequently Asked Questions

Your technology resource

What is included in managed IT services for small businesses?

Managed IT services include full support for your company’s technology needs — from troubleshooting and network management to cybersecurity, backups, and strategic IT planning. 

A typical managed service provider (MSP) like ITSecureNow handles: 

  • 24/7 remote monitoring 
  • Virus and malware protection 
  • Backup and disaster recovery 
  • Email and spam filtering 
  • User support/helpdesk 
  • Vulnerability scans and patch management 

This allows small businesses to run efficiently while outsourcing complex IT responsibilities to experts. 

How much do managed IT services cost for SMBs?

While service plans vary, we provide transparent, flat-rate pricing based on your company size, infrastructure, and service needs. Our plans are designed to be more cost-effective than hiring in-house technicians while providing a broader range of expertise and faster support response times. 

How do managed IT services reduce downtime?

Managed IT providers reduce downtime through proactive system monitoring, quick issue resolution, and preventive maintenance. At ITSecureNow, we constantly monitor your systems, detect issues before they escalate, and respond rapidly to problems — often before you notice. This means fewer system crashes, quicker recovery from outages, and less disruption to your business operations. 

What is the difference between in-house IT and managed IT support?

In-house IT teams are employed directly by your company, while managed IT support is outsourced to a specialized provider. 

While in-house staff may know your business intimately, they often lack the diverse skill sets needed for complex IT and cybersecurity needs. Managed IT support like ITSecureNow gives you access to a full team of experts at a fraction of the cost, with better scalability and 24/7 monitoring. 

Can I customize the IT services based on my business needs?

Yes — our managed IT services are fully customizable to meet your unique business goals, industry requirements, and budget. 

Whether you need only core support services like patching and helpdesk, or a full cybersecurity stack with risk assessments and strategic IT planning, we’ll tailor a solution that grows with your business. 

How do you protect my business from cyberattacks and ransomware?

We use a multi-layered approach to protect your business from cyberattacks, including firewalls, antivirus, email filtering, vulnerability scans, and user security training. 

ITSecureNow proactively blocks threats, monitors for suspicious activity, and hardens your infrastructure against ransomware and phishing attempts. In one recent quarter, we blocked 9,400 malicious items before they reached our clients’ systems. 

What cybersecurity tools do you use to monitor threats?

We use a combination of advanced firewalls, antivirus/antimalware software, spam filters, and 24/7 system monitoring tools.  

Our tech stack includes AI-driven threat detection, manual review of flagged content, and real-time alerts for potential intrusions. This ensures that you’re always protected from evolving threats. 

Do you offer firewall management and monitoring?

Yes — we configure, manage, and monitor enterprise-grade firewalls to protect your systems around the clock. In a typical 24-hour period in the summer of 2025, our firewall systems blocked over 31,500 known botnet sites along with more than 790,000 suspect web requests — before end-users even noticed. We also guide you on best practices for firewall security tailored to your industry. 

How does email filtering increase productivity and reduce risk?

Email filtering prevents spam, phishing, and malware-laced messages from ever reaching your inbox — saving time and blocking threats. Our AI-powered filters are backed by human review to ensure accuracy, and in July 2025 alone, we filtered over 81,000 spam emails for our SMB clients. That’s time saved and fewer potential breaches to worry about. 

What’s the difference between antivirus and antimalware? Do I need both?

Antivirus protects against traditional viruses, while antimalware targets newer, more advanced threats like ransomware, spyware, and trojans.  

Yes, you need both. At ITSecureNow, we deploy integrated antivirus and antimalware solutions that detect and block a wider range of attacks — keeping your systems protected from both legacy and modern cyber threats. 

What is the importance of a firewall in cybersecurity?

A firewall acts as the first line of defense, blocking unauthorized access and helping monitor traffic. ITSecureNow sets up and manages both hardware and software firewalls tailored to your business needs. 

Do you offer cybersecurity training for employees?

Yes. We provide end-user security training programs that teach staff how to recognize threats like phishing emails, ransomware, and social engineering, significantly lowering your organization’s attack surface. 

What is multi-factor authentication and why should I use it?

Multi-factor authentication (MFA) adds an extra layer of security by requiring two or more verification methods. It’s one of the most effective ways to prevent unauthorized access—even if a password is stolen.